Change-of-Mind Returns
Personalized and custom-made UTFI products are not eligible for change-of-mind returns. This does not limit rights or remedies that cannot legally be excluded, including the remedies described below for UTFI errors and items that arrive damaged.
If UTFI Makes an Error
If UTFI makes a production or customization error, UTFI will remake the item at no additional charge. Reporting steps, evidence requirements, and timing will be published before orders open.
Customer-Submitted Details
UTFI does not provide a free remake when the customer submits incorrect personalization information, text, names, photos, spelling, or other customer-provided content. Because there is no separate design-proof approval step, customers should carefully review every personalization detail before submitting the order.
Items That Arrive Damaged
If an item arrives damaged, UTFI will provide a no-charge remake or replacement, subject to reasonable verification of the damage. Exact reporting steps and timing will be published before orders open.
Other Delivery Issues
Processes for carrier loss, customs issues, incorrect addresses, and undeliverable parcels are not yet finalized. Complete terms will be published before orders open.